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California Office of the Patient Advocate
“I received the ultimate customer service from the staff, nurse and doctor. I will always feel comforted and optimistic about receiving the best treatment available when I need their services again.”
“I want to commend Dr. Gonzalez and Monica Picard, RN, for their competence and compassion. They have always responded quickly, listened carefully, and explained things clearly. They helped my late mother, and they continue to help me whenever I need assistance. Well done, team!”
“I just want to compliment Dr. Lloyd Trujillo. He was kind and professional. Sansum Clinic is lucky to have him. Job well done.”
“Thank you all for your hard work and dedication! You are all wonderful and we love to see you all when we come. Everyone makes us always feel so welcome. The staff is so kind and understanding. They always greet us warmly on the phone and in person. The nurses are all very helpful and comforting. It makes me feel good knowing I can always call for any reason and I will get a quick response as well as genuine concern. I also love when the nurses call me back a few days later to check on how my kids are feeling. You have a wonderful group of people! Keep up the great work! We appreciate all you do!”
“I’ve had a lot of broken bones in recent years and Dr. Scheib and his wonderful staff make sure that I get seen by all the right specialists and are always there if I need anything or have any questions. He has become much more than just a doctor to me – when my husband passed away six months ago, Dr. Scheib was there for me and would call to make sure I was doing okay. In this day and age, this type of personal patient care is very rare and I definitely realize how blessed I am to have a wonderful doctor like Dr. Scheib as my physician!”