INFUSION SCHEDULERS 
These key employees coordinate and schedule patients’ infusion appointments
at Ridley-Tree and Cottage Hospital, as well as visits with physicians. They
collaborate from behind-the-scenes with nurses, pharmacies and insurance
authorization specialists to streamline and confirm many medical and financial
details before and during treatment. The schedulers understand the challenges
of managing cancer alongside work and family responsibilities and they
frequently speak with patients to help them keep track of what can sometimes
be a complicated calendar. This close contact also ensures that the important life
events and activities which promote patients’ self-care, recovery and healing can
still take place. 
Infusion schedulers Diana Morales and Kristine Villa work at Ridley-Tree in Santa
Barbara, and Tammy Rayas is located in the Solvang branch. Tammy says the
personal relationships formed with patients are the most rewarding part of
her job. “We get to know them well since they spend a fair amount of time with
us. The appreciation they often show for their care is what has kept me here for
nearly 15 years,” notes Tammy, who has scheduled many happy “Last Chemo
Day” celebrations and even one infusion suite bridal shower! The team is mainly
unseen and only heard over the telephone or through emails, however their
dedication to the job stems from great care and concern for those they serve.
“Our patients are not just patients, they become our family. All of the staff here is
one big family doing our part to welcome in new members. You cannot find better
individuals to spend and share the day with,” remarks Diana.
Photo captions: (Top) Diana Morales, (Middle) Kristine Villa, (Bottom) Tammy Rayas
